Question.

When the program starts, the settings will open.

Answer.

Alt.1 A new version has just been installed, and the program would like to alert you that any settings need to be changed/checked.

Alt.2 The program cannot find a valid license.

Make sure that the license key is attached to one of your computer's printer/USB ports.

Check that the correct license details are entered under the Miscellaneous tab.

Question.

Error message saying [MSC VP 140.dll] is missing when updating or reinstalling PostSort Production from ver 6.0.

Answer.

Download MS Visual C++ redistributable x86 from Postsort Support Download.

Question.

Error message saying The command send new label has been received before the previous label has been sent.

Answer.

Possible causes:

•Dirty or broken photocell.

•Incorrect settings in the production software.

•A product is under the photocell when production starts.

Uppdaterad:03/09/2024

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